When will my order be delivered?
Orders will be delivered within 4-7 business days after the order is placed. You will also get an email & SMS with your order tracking link once the order has been dispatched.
Do you offer international delivery?
We only offer domestic shipping. We deliver to most PIN codes across India.
Do you offer express delivery?
We currently don't offer express delivery. All orders are processed and shipped through our standard delivery timeline.
Are there any additional shipping charges?
We offer free shipping on all Prepaid orders. There is a flat Rs 100 non-refundable shipping fee on COD orders.
What payment methods can I use to place an order?
We accept all major digital payment methods like UPI, Credit Cards, Debit Cards, Net Banking options as well as Cash on Delivery. Cash on Delivery is not available for orders exceeding Rs 5,000 total value.
How do I track my order?
Once your product has been dispatched from our warehouse, we will send you an order tracking link via email & SMS. You can also find the tracking link on your account page, under "Order History".
How can I cancel my order?
Orders can be cancelled only before dispatch. Once dispatched, an order cannot be cancelled and must follow our standard returns and exchanges policy.
Can I return or exchange my product?
Returns and exchanges are applicable within 2 days of the date of delivery on footwear products, and within 7 days of the date of delivery on all other eligible product categories. No exchanges or returns will be entertained beyond this window. Certain products are non-returnable (including, but not limited to undergarments, socks, head and wrist bands, select accessories).
You can view our detailed shipping and return policy here.
How do I return my product?
You can login to your account on our website and go to your ‘Order’ section and raise a return request. Click on Request a Return and select all the items you wish to return and select a reason of return from the list. Please ensure that the items being returned are in their original brand packaging with all tags intact and are in unused, re-sellable condition so that you have a smooth return experience.
Please provide 4-5 images of the product from top, bottom & side angles.
Once my item is returned and inspected and approved by the NBA Store India team, how will I get my refund?
Refunds will be done via Store Credit which can be redeemed against any of our products, and the shipping fee will not be refunded. If you receive an incorrect or defective item, refunds (including any shipping fee) will be provided to the original payment method.