Shipping policy

Shipping charges
  • We offer free shipping on all Prepaid orders.
  • There is a flat Rs 100, non-refundable shipping fee on COD orders.
  • Cash on Delivery is not available for orders exceeding Rs 5,000 total value.
Where we deliver

We only offer domestic shipping. We deliver to most pincodes across India. We currently don't offer express delivery. All orders are processed and shipped through our standard delivery timeline.

Delivery timelines

The estimated order delivery time usually varies from 4 – 7 business working days. On placing your order, you will receive an email or SMS at the email address or mobile number provided to us containing a summary of the order. If any delivery charges are applicable to your order it would be indicated to you at the time of checkout of your order.

Delivery timeframes are just estimates and are not guaranteed delivery timeframes and should not be relied upon as such. Deliveries to certain locations may take longer than expected due to accessibility of the location and serviceability by the logistics service provider.

Order tracking

Once your product has been dispatched from our warehouse, we will send you an order tracking link via email & SMS. You can also find the tracking link on your account page, under "Order History".

Shipping address

Your shipping address and pin code will be verified with our database before you proceed to pay for your purchase. In the event your order is not serviceable by our logistics service providers or the area is not covered, we will request you to provide us with an alternate shipping address. You can make purchases on our Sites from anywhere in the world but at the same time you must ensure the payment and shipping address is within India.

When you submit an alternative address for delivery, you are responsible for accepting and collecting the package from such an alternative address. Confirmation from the logistics service provider of successful delivery to the alternative shipping address is deemed as acceptance of delivery by you and we will have no liability in this regard.

Delivery

The delivery of the ordered products from our Sites to you will be made by logistics service providers assigned by us. Deliveries cannot be rescheduled after the order has been placed.

The logistics service provider assigned by us will make a maximum of two [2] attempts to deliver your order. In case you are not reachable, available or do not accept delivery of products in these attempts, we reserve the right to cancel the order at our discretion. You may be informed of such cancellation by email or SMS at the email address or mobile number provided to us. You agree not to hold us liable for any such cancellation.

If you wish to request us to resend the product, you can do so by placing a new order for the product on the terms set out on the product order page when you place the new order. Your order will be accepted subject to availability of the product.

In case there is any dispute regarding the shipment of the product or serviceability for the area not covered by the logistics service providers, we will not be responsible for the non-delivery of the product.

Title and risk of loss for all products ordered by you shall pass on to you upon delivery of the products at the shipping address provided by you.

Multiple product orders

In case you order multiple products in one transaction, we would endeavour to ship all products together. However, this may not always be possible due to some product characteristics or logistics issues and you may receive the products separately and at different times. If you purchase multiple products in a single transaction, then all the products would be dispatched to a single shipping address given by you. If you wish to ship products to different addresses, then you should book the orders separately based on the shipping addresses.

Missing items

In the event, the product package received by you is missing one or more products or accessories or the order is partly delivered, you should inform us through our Customer Care Team within 2 days of delivery date of the package. Missing products claims will not be accepted after 2 days from delivery date.

Refusal of delivery

Before accepting delivery of any product, kindly ensure that the product's packaging is not damaged or tampered. If you observe that the package is damaged or tampered, you are requested to refuse to accept delivery and inform our Customer Care Team within 24 hours of receiving the order.

Delayed delivery

Sometimes, delivery may take longer due to:

  • Bad weather.
  • Transportation delays.
  • Natural calamities.
  • Political disruptions.
  • Logistics service provider related challenges.
  • Product lost in transit.
  • Regional or national holidays which are considered as delivery holidays.
  • Other unforeseen circumstances or events beyond the control of us or logistics service provider.

If the estimated delivery date has passed and you still have not received your order, please contact us at care@nbastore.in and we will take steps to track your package. In such cases, we may also try to proactively contact you. Please check your emails and SMS regularly for such updates.

We will not compensate for any mental agony or inconvenience, or loss caused due to delay in delivery for any reason. You may be informed by email or SMS at the email address or mobile number provided to us if any product in the order is unavailable or is delayed or lost in transit.

Cancellation

You may cancel an order for any reason, although cancellation by you must be done before the product has been shipped for delivery. No cancellation is permitted subsequently.

You can cancel an order, or part of an order where multiple products have been ordered. This can be done either by emailing Customer Care Team at care@nbastore.in or from Your account on our Sites through 'my orders' section. You should state the reason for such cancellation. We will process the request for cancellation as per the policy in force.

If an order has been successfully cancelled, you will be sent a confirmation email or SMS at the email address or mobile number provided to us.

We reserve the right to accept or reject requests for order cancellations for any reason whatsoever. You agree not to hold us liable for any rejection of order cancellations.