Refund policy

Returns and exchanges

All items sold on NBAStore.in go through quality control procedures. Every item is thoroughly inspected before dispatch, and all goods are shipped fully insured in case of loss or damage.
NBAStore.in offers our customers the option to return certain products within 2 days of the date of delivery on footwear products, and within 7 days of the date of delivery on all other eligible product categories. Certain products are non-returnable (including, but not limited to undergarments, socks, head and wrist bands, select accessories etc)
You can login to your account on our website and go to your ‘Order’ section and raise a return request. Click on Request a Return and select all the items you wish to return and select a reason of return from the list.
You can also send us an email on care@nbastore.in with the details of your order and the reason for your return so we can initiate the process.
Please ensure that the items being returned are in their original packaging with all tags intact and are in unused, re-sellable condition so that you have a smooth return experience.
Please provide 4-5 images of the product from top, bottom & side angles to apply for returns.
Items returned to NBAStore.in will be processed within 7-10 business days from the date the package is received by our warehouse team. A dated sales invoice is required to process the claim. Sales Invoice must include valid date of order, name or style number of product and purchase price.
Refunds will be done via Store Credit which can be redeemed against any of our products and the shipping fee will not be refunded.
However, we do accept returns and provide refunds to the original payment method if you receive an incorrect or defective item. You should inform us through our Customer Care Team within 2 days of delivery date of the package. Incorrect or defective products claims will not be accepted after 2 days from delivery date. Refunds (including any shipping fee) for incorrect or defective items will be provided to the original payment method.
Upon completion of the inspection process, we will reach out to you via email to confirm the status of your return.
Items can be exchanged subject to availability of desired size. Please note that once your exchange request is approved we will initiate a return pickup & once we receive the product that you wish to exchange and all quality checks are complete your exchange/replacement product will be dispatched.

Self-shipping return policy

In case your pin code is non-serviceable for a reverse pick-up, you’ll have to courier the product(s) to us.
Please ensure the item(s) are packed securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
For all self-shipped returns, you will be duly reimbursed the shipping costs Up to Rs. 500/- for Footwear and Up to Rs. 200/- for Other Categories (t-shirts, jerseys, accessories etc). Therefore, please ensure that scanned copy of the courier bill/receipt is shared with the customer service team on email care@nbastore.in
Any product returned to NBAStore.in must have been purchased from NBAStore.in only.
It is recommended to insure the return shipment as the customer is under duty to take reasonable care of the goods and will be liable for damage to them until the warehouse team receives the package. In case of dispute, it is also recommended for the customer to retain proof of dispatch to the warehouse.
A dated sales invoice must be returned with the product claim to receive inspection. Products must have the original packaging included (such as Nike transparent apparel bag, Nike shoebox) as well.
All returned merchandise must be in original packaging and are in unused, re-sellable condition so that you have a smooth return experience.
We will not accept returns or provide refunds for products that are found to be counterfeit.

If the product claim is approved, a product replacement (same or comparable style) OR a Store Credit voucher for use at NBAStore.in at the sole discretion of NBA Store India will be issued, save that refunds for incorrect or defective products will be processed to the original payment method.

Inspections and store credit redemption

Products that DO NOT pass the NBA Store India inspection process will be returned to the customer with an explanation.
Store Credit may be redeemed through NBAStore.in only.
Store Credit is nontransferable and is not redeemable for cash.
Store Credit cannot be used to purchase NBA Store India Gift Cards.
Store Credit value will equal the purchase price paid by you of the item/s returned.
Upon Store Credit redemption, the order total will include the price of the product(s), any applicable Goods and Services tax, and shipping charges. If the order total exceeds the voucher amount, the remaining balance must be paid for by debit or credit card or any other digital payment method accepted on NBAStore.in.
NBA Store India reserves the right to refuse, cancel or hold for review vouchers and orders for suspected fraud, or for vouchers mistakenly issued in an incorrect denomination. In addition, NBA Store India reserves the right to void any Store Credit Vouchers and/or recycle products associated with previous fraudulent or abuse of the claim process.
NBA Store India is not responsible for lost or stolen product that has been denied and returned to the customer.